Privacy Policy

Last Updated: September 19, 2025

Phreloxia ("we," "us," or "our") operates phreloxia.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online masterclass platform.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enroll in masterclasses
Subscribe to newsletters
Contact us for support
Participate in interactive features

This information may include:

Name and contact details
Email address
Phone number
Payment information
Profile information and preferences
Communication records

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information about your device and usage patterns:

IP address and location data
Browser type and version
Device information
Operating system
Referral sources
Pages viewed and time spent
Course progress and engagement metrics

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use collected information for the following purposes:

Providing and managing your access to masterclasses
Processing transactions and payments
Communicating updates, announcements, and promotional materials
Personalizing your learning experience
Improving platform functionality and content
Analyzing usage trends and user behavior
Preventing fraud and ensuring platform security
Complying with legal obligations
Responding to inquiries and support requests

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Payment processors
Hosting and infrastructure providers
Email service providers
Analytics providers
Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Masterclass Instructors

We may share relevant information with instructors to facilitate course delivery, track student progress, and improve educational content.

3.3 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities, including:

Compliance with legal obligations
Protection of our rights and property
Prevention of fraud or illegal activities
Protection of user safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure
Regular security assessments
Access controls and authentication
Employee training on data protection

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to processing of your information for certain purposes
Restriction: Request restriction of processing under certain circumstances
Portability: Request transfer of your data to another service
Withdrawal: Withdraw consent at any time where we rely on consent

To exercise these rights, contact us at info@phreloxia.com

7. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Marketing Communications

With your consent, we may send you promotional emails about new masterclasses, special offers, and other updates. You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Updating your account preferences
Contacting us directly

Note that you cannot opt out of service-related communications necessary for platform operation.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notifications for significant changes

Your continued use of our platform after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Phreloxia
16A, Second Floor
Laluan Gunung Rapat 3
Taman Cemerlang Rapat
31350 Ipoh, Perak
Malaysia

Email: info@phreloxia.com
Phone: +60 3 3392 9130
WhatsApp: +60 3 3392 9130
Telegram: +60 3 3392 9130

13. Additional Information

13.1 Automated Decision-Making

We may use automated systems to analyze your learning patterns and provide personalized course recommendations. You have the right to request human review of automated decisions that significantly affect you.

13.2 Data Protection Officer

For privacy-related inquiries, you may contact our data protection team at info@phreloxia.com

13.3 Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.