Refund Policy

Last Updated: January 9, 2025

This Refund Policy outlines the terms and conditions under which Phreloxia ("we," "us," or "our") processes refund requests for our online masterclass services. By purchasing any course or subscription from phreloxia.com, you agree to the terms set forth in this policy.

General Refund Eligibility

We are committed to providing high-quality educational content and maintaining customer satisfaction. Refund requests are evaluated on a case-by-case basis according to the criteria outlined below.

Eligible Refund Scenarios

You may be eligible for a refund under the following circumstances:

You request a refund within 14 days of purchase
You have accessed less than 20% of the course content
Technical issues prevented access to course materials, and our support team was unable to resolve the problem
You were charged incorrectly or multiple times for the same purchase
The course content significantly differs from the description provided at the time of purchase

Non-Refundable Scenarios

Refunds will not be issued in the following situations:

More than 14 days have passed since the date of purchase
You have accessed more than 20% of the course content
You have downloaded course materials or certificates
You purchased the course during a promotional period or at a discounted rate
You changed your mind after accessing significant portions of the content
You violated our Terms of Service or acceptable use policies

Subscription Services

Monthly Subscriptions

Monthly subscriptions are billed on a recurring basis. You may cancel your subscription at any time, but refunds are not provided for partial months. Once canceled, you will retain access to subscription content until the end of your current billing period.

Annual Subscriptions

Annual subscriptions may be eligible for a prorated refund if:

The refund request is submitted within 30 days of the initial purchase
You have not accessed more than 10% of available content
Technical issues prevented reasonable use of the service

After 30 days, annual subscriptions are non-refundable. You may cancel at any time to prevent future charges, with access continuing until the subscription period ends.

Course Bundles and Package Deals

Refunds for course bundles or package deals are subject to the same eligibility criteria as individual courses. The 20% content access limitation applies to the bundle as a whole. Partial refunds for specific courses within a bundle are not available.

How to Request a Refund

Step 1: Contact Support

To initiate a refund request, please contact our support team through one of the following methods:

Email: info@phreloxia.com
Phone: +60333929130
WhatsApp: https://wa.me/60333929130
Telegram: https://t.me/+60333929130

Step 2: Provide Required Information

Your refund request must include:

Your full name and email address associated with the purchase
Order number or transaction ID
Course or subscription name
Reason for the refund request
Any relevant documentation supporting your claim

Step 3: Review Process

Our team will review your request within 5 business days. We may request additional information or attempt to resolve technical issues before processing a refund. You will receive email notification regarding the status of your request.

Refund Processing

Approved Refunds

If your refund request is approved:

The refund will be processed within 7-10 business days
Funds will be returned to the original payment method
You will receive email confirmation once the refund has been processed
Your access to course content will be immediately revoked

Processing Time

Please note that while we process refunds promptly, the time it takes for the funds to appear in your account depends on your financial institution and may take an additional 5-10 business days.

Exceptions and Special Circumstances

Technical Issues

If you experience technical difficulties accessing course content, please contact our support team before requesting a refund. We will make reasonable efforts to resolve technical problems and provide alternative access methods when possible.

Medical or Emergency Situations

We understand that unexpected circumstances may arise. If you are unable to complete a course due to medical emergencies or other exceptional situations, please contact us directly. We will review your situation and may offer alternatives such as:

Extended access period
Course credit for future use
Refund consideration outside normal policy parameters

Dissatisfaction with Content

If you are dissatisfied with course content quality, please provide specific feedback to our support team. We continuously improve our offerings based on student input and may offer alternative courses or credit toward other content.

Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute with your financial institution without first contacting us, we reserve the right to:

Immediately suspend your account access
Dispute the chargeback with appropriate documentation
Terminate your account if the dispute is resolved in our favor
Pursue legal remedies for fraudulent chargeback claims

We strongly encourage you to contact us directly to resolve any billing concerns before initiating a chargeback. Most issues can be resolved quickly through direct communication.

Non-Monetary Remedies

In certain situations, we may offer alternatives to monetary refunds, including:

Account credit for future purchases
Free access to alternative courses
Extended subscription periods
Complimentary upgrade to premium content

These alternatives will be offered at our discretion and must be mutually agreed upon.

Promotional and Discount Purchases

Courses or subscriptions purchased using promotional codes, discounts, or during special sales events are generally non-refundable. This policy helps us maintain fair pricing for all customers and continue offering promotional opportunities.

Exceptions

Refunds for promotional purchases may be considered only in cases of:

Technical errors preventing access
Significant misrepresentation of course content
Billing errors or unauthorized charges

Gift Purchases

Courses or subscriptions purchased as gifts follow the same refund policy. The original purchaser must submit the refund request, and the same eligibility criteria apply. Once a gift recipient has accessed course content, the purchase becomes non-refundable.

Course Updates and Changes

We regularly update course content to ensure accuracy and relevance. Minor updates, additions, or improvements to course materials do not constitute grounds for refund. If substantial changes significantly alter the core content or learning objectives, enrolled students will be notified, and refund requests will be considered on a case-by-case basis.

Access After Refund

Once a refund is processed, your access to all associated course materials, resources, certificates, and community features will be immediately terminated. You will not retain any downloaded materials, and continued use of such materials may constitute copyright infringement.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Phreloxia
16A, Second Floor
Laluan Gunung Rapat 3
Taman Cemerlang Rapat
31350 Ipoh, Perak, Malaysia

Email: info@phreloxia.com
Phone: +60333929130
WhatsApp: https://wa.me/60333929130
Telegram: https://t.me/+60333929130

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

Governing Terms

This Refund Policy is part of and subject to our Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail. All refund decisions are made at the sole discretion of Phreloxia and are final.

Fair Use Commitment

We are committed to fair and transparent refund practices. Our goal is to ensure customer satisfaction while maintaining the sustainability of our educational platform. We trust our students to use this policy responsibly and in good faith.